JoiU Privacy Policy

Effective time:December 2, 2024

We recognize the significance of personal information to you and are committed to protecting it in a secure and reliable manner. We will adhere to principles of accountability, purpose, choice and consent, data minimization, security protection, participation, and transparency to ensure the safety of your information. Additionally, we will implement industry-standard security solutions and appropriate measures to safeguard your personal data.

To this end, we have formulated this "JoiU Privacy Policy" (hereinafter referred to as "this Policy") and would like to draw your attention to the following: This Policy applies to JoiU products and related services, but does not cover services provided by third parties or products and services that have separate privacy policies. Before registering or using our services, please carefully read and fully understand the terms of this Policy, and agree to them before using the relevant products or services. If you do not agree with this Policy, you will not be able to use our application. If you have any questions, comments, or suggestions regarding this Policy, please contact us through the contact information we provide.

1. Introduction

At JoiU, we prioritize your privacy and have established a robust framework to protect your personal information, ensuring that every user enjoys secure and trustworthy services. Our commitment includes:

1. Clarity: We present our privacy policy in clear, simple language, making it easy for you to understand how we handle and protect your information.

2. Rights Protection: We implement necessary measures to effectively safeguard your privacy rights.

3. User Respect: We respect your right to make informed choices, giving you full control over accessing, managing, and handling your personal data.

4. Minimal Data Collection: We only collect the information essential for providing secure and personalized services.

5. Responsive Communication: We are dedicated to addressing your concerns and responding to inquiries promptly.

2. How We Collect and Use Your Personal Information

By using our services, you acknowledge and agree to the following:

1. Scope of Products and Services: The type and extent of personal information we collect may vary based on the specific products or services you choose. Different users may experience different data collection processes tailored to their needs. For details on the data collected, please refer to the specific product or service in use.

2. Ongoing Improvements: As we continuously strive to enhance our products and services, new features may be introduced or existing ones improved, potentially requiring additional personal information or changes in data usage. We will notify you of such changes through policy updates, pop-up messages, or in-app prompts, allowing you to provide your consent. Your information will only be collected and used with your explicit approval. If you have questions or feedback during this process, please reach out to us through the provided channels.

Special Note: User Registration

To access JoiU services, you must complete the account setup process. You are responsible for safeguarding your account and should not share your login credentials with others.

Permissions

To provide a richer user experience and ensure our services function fully, JoiU may request access to the following permissions:

• Photo Library Access: This permission allows you to share images during chats or update your profile picture when you intentionally upload photos from your device’s library.

• Camera Access: Required for taking and sharing photos or participating in live video calls; this permission activates only when you initiate a photo capture or start a video call.

• Audio Access: Required for video calls. This permission is only used if you choose to make a call or record audio.

• Bluetooth Access: To enhance audio quality, we may request access to Bluetooth for connecting to audio devices.

• External Storage Access: This allows us to read from and write to your device’s external storage for managing files like photos and videos, activated only when you save or download content.

• Advertising IDs: We may collect your device’s Advertising IDs to analyze marketing performance and refine our promotional efforts.

All permissions will be used only after you provide explicit consent, and you can manage or change them at any time in your device’s settings. We are committed to maintaining your privacy, and all personal information will remain confidential, never used for unauthorized purposes.

Device Information Collection

JoiU automatically collects information from your device to ensure optimal app performance. This includes your device ID, brand, model, operating system and version, and current status. We also gather identifiers related to your device, along with details from your internet service provider or mobile carrier, such as your IP address or proxy server. While using the app, we may collect data on the network type, platform, and your interactions with various features.

Data Analysis for Improvement

To enhance service quality and user experience, we collect device logs and usage data for analytical purposes. Our servers automatically record activity whenever you interact with our services, capturing device configuration, IP address, access times, pages viewed, and features used. We also gather diagnostic data, including system events (e.g., crash reports), hardware settings, and error logs.

For further analysis and to optimize marketing effectiveness, we may utilize your device ID and Advertising ID. This data helps us evaluate marketing strategies, improve service performance, and offer more personalized services and promotions.

3. Safeguarding Your Personal Information

At JoiU, we prioritize the security of your personal information by following industry best practices and regulatory requirements. We implement comprehensive measures to protect your data from unauthorized access, exposure, or misuse:

1. Access Control: We take necessary steps to prevent unauthorized access, use, or disclosure of personal information. This includes anonymizing data when feasible, using trusted security systems to defend against malicious attacks, and establishing robust access controls. Only authorized personnel can access sensitive data, guided by the principle of least privilege. Our staff also undergoes regular training to stay informed about personal information security and best practices.

2. Data Minimization: We limit the collection of personal data to what is relevant and necessary for providing our services, avoiding any unnecessary data collection.

If you suspect that your personal data has been compromised, such as through unauthorized account access, please contact JoiU's customer support immediately for prompt assistance. Remember, any information you share publicly while using our services may be visible to others, so we encourage you to consider carefully what details you disclose.

In the event of a security incident involving your personal data, we will report it to the relevant regulatory authorities as required by law.

4. Information Sharing, Transfer, and Disclosure of Your Personal Information

We do not share your personal information with external parties, including companies, organizations, or individuals outside of JoiU's service providers, except under the following circumstances:

1. With Your Explicit Permission: We will only share your personal data with third parties if we have obtained your explicit consent. You have complete control over whether your information is shared.

2. Compliance with Legal Obligations: If we are required to comply with legal obligations, such as laws, regulations, or governmental requests, we may need to share your personal information. In such cases, we will provide only the minimum amount of information necessary to fulfill the legal requirement.

3. Collaboration with Authorized Partners: We may share your personal information with authorized partners who assist us in delivering specific services or performing tasks on our behalf. We will only share information that is necessary for these partners to fulfill their roles, and they are strictly prohibited from using your information for any other purposes.

We also collaborate with third-party suppliers, service providers, and partners who support our service operations, including technical infrastructure, service performance analysis, customer support, payment processing, research, and advertising effectiveness evaluation. We have strict data protection agreements in place with these third parties, requiring them to handle your personal information according to our privacy policy and relevant confidentiality standards.

For marketing performance analysis, we partner with Appsflyer and Facebook. Data regarding app usage, user behavior, and marketing effectiveness will be shared with both partners to refine our strategies. Appsflyer and Facebook adhere to stringent security protocols to ensure your information is protected.

If you do not agree with any part of this policy, we recommend discontinuing use of our services. JoiU is dedicated to maintaining a safe and secure community, and sharing specific data is essential to achieving that mission.

5. Managing Your Personal Information

Accessing Your Personal Information

You have the right to access your personal data, with the following options available:

• Account Details: To view or update your account information, log into your account and navigate to [My - Settings].

• Customer Support: If you cannot access your personal data through the settings, please reach out to JoiU’s customer support. We will respond to your inquiry within 15 days.

• Other Personal Data: For additional personal data generated while using our products or services, we will provide access according to relevant agreements and procedures.

• Requesting a Copy: If you need a copy of your personal data, you can request one by contacting our customer support team.

Deleting Your Personal Information

You can delete specific personal data following the same steps outlined above. Additionally, you can request deletion under the following circumstances:

1. If our collection or processing of your data violates applicable laws or regulations.

2. If we process your personal data without obtaining your explicit consent.

3. If our handling of your data breaches our agreement with you.

4. If you no longer use our products or services and wish to delete your account.

5. If we permanently discontinue providing products or services to you.

Once your deletion request is confirmed, we will notify any third parties that have received your personal data to also delete it, unless legally required to retain it or if they have received separate authorization from you. Note that personal data may not be immediately removed from our backup systems for technical or legal reasons but will be securely stored until it can be fully deleted or anonymized.

Your Content

Please be aware that content you share may still be retained by other users through screenshots, in-app tools, or other capture methods. Even if you request deletion, digital content may be temporarily recoverable through forensic methods or temporary device storage. While we strive to delete user data as quickly as possible, immediate removal cannot always be guaranteed. Some data may need to be retained briefly for legal compliance or backup purposes.

Managing Your Information

We provide tools to help you control your personal data:

• Access and Update: You can manage your personal information through the app’s settings page. Some requests may be denied if they interfere with the privacy of other users or breach legal obligations. You can submit requests to access, update, or delete your information through our designated process. Additionally, you can delete the app or request account deletion directly from your mobile device.

• Deletion: You may delete or modify your account ID, but be aware that this could result in the permanent loss of your account data. JoiU will stop processing your personal information unless there are valid reasons to continue, such as legal requirements or the need to protect the rights and freedoms of others.

6. Legal Basis for Data Processing and Your Rights

1. Legal Basis for Data Processing

We process your personal data in accordance with applicable privacy laws. The legal grounds for processing your personal data include:

• Consent: We may ask for your explicit consent to collect and use your personal data in certain cases.

• Contractual Obligations: When processing your personal data is necessary to fulfill a contract with you, we rely on this legal basis.

• Legitimate Interests: We may process your personal data where it is necessary for our legitimate interests, such as ensuring app security, maintaining functionality, and enhancing user experience.

• Legal Compliance: We may process your personal data to comply with legal or regulatory obligations.

• Public Interest: In certain cases, processing may be required for matters of public interest.

2. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Deletion: You may request the deletion of your personal data in specific situations.

• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances.

• Right of Access: You can request access to the personal data we hold about you at any time.

• Right to Data Portability: You have the right to request your personal data in a transferable format to you or a third party.

• Right to Correction: If your personal data is inaccurate or incomplete, you can request corrections or updates.

• Right to Object: You may object to the processing of your personal data in specific cases, particularly when it is processed based on legitimate interests.

• Right to File a Complaint: If you believe we have violated privacy laws in processing your personal data, you have the right to file a complaint with your local data protection authority.

• Right to Withdraw Consent: If we process your personal data based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of prior processing.

3. International Privacy Law Compliance

We adhere to international privacy laws and regulations that apply to different regions, including but not limited to:

• PIPEDA (Personal Information Protection and Electronic Documents Act): Applicable to users in Canada.

• LGPD (Brazilian General Data Protection Law): Applies to users in Brazil.

• CCPA (California Consumer Privacy Act): Governs the privacy rights of California residents.

• GDPR (General Data Protection Regulation): Applies to users in the European Union (EU) and the European Economic Area (EEA).

• Other regional or national privacy laws: Depending on your location.

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7. California Privacy Rights under the CCPA

California residents enjoy specific rights under the California Consumer Privacy Act (CCPA). These include:

1. Right to Know

You have the right to inquire about the personal information we have collected, utilized, shared, or sold over the past year. You may make this request twice within a 12-month period, which covers:

• The categories and specific pieces of personal information collected.

• Sources from which your data was obtained (e.g., directly from you, your device, or third parties).

• The business purposes for collecting your data (e.g., service enhancements, marketing, fraud prevention).

• Categories of personal information disclosed for business purposes.

• Categories of personal information sold to third parties, if applicable.

• Third parties with whom we have shared or sold your data (e.g., advertising networks, analytics services).

2. Right to Delete

You can request the deletion of your personal information. Once we verify your request, we will remove your data and instruct any associated service providers or partners to do the same, unless we are required by law to retain it.

3. Right to Know About Data Sales

You have the right to inquire whether your personal information has been sold to third parties. If this is the case, we will notify you and provide an opportunity to opt out.

4. Right to Opt-Out of Data Sales

California law allows you to opt out of the sale of your personal information. You can do this by visiting our "Privacy Settings" page. Once you opt out, we will cease selling your data, although we may still share information with service providers for operational needs.

5. Right to Opt-Out of Targeted Advertising Sharing

You can choose to opt out of sharing your personal data for targeted advertising. This option is available through our "Ad Preferences" page or by contacting us directly.

6. Right to Lodge a Complaint

If you believe your privacy rights have been violated, you can file a complaint with your local data protection authority. We encourage you to reach out to us first to address your concerns, but this does not affect your right to file a formal complaint.

7. Right to Non-Discrimination

You have the right to exercise your privacy rights without facing discrimination. We will not deny services, charge different rates, or change service quality based on your exercise of these rights. However, deleting certain necessary data may impact the availability of some features.

Exercising Your Opt-Out Rights

JoiU is dedicated to protecting user privacy in compliance with the General Data Protection Regulation (GDPR) and the Virginia Consumer Data Protection Act (VCDPA). To honor your rights, we provide the following opt-out options:

1. Opt-Out of Data Sharing: Choose not to share your personal data with third parties for analytics, marketing, or other purposes.

2. Withdraw Consent for Data Processing: You can revoke your consent for specific data processing activities at any time.

3. Opt-Out of Data Analysis: You have the right to refuse data analysis processes that are used to improve services.

To exercise any of these options, please email our privacy team with details of the specific data processing activities you wish to opt out of. We will review your request and respond promptly.

LGPD Compliance Notice (Applicable to Brazil)

At JoiU, we prioritize your privacy and are committed to protecting your personal data under the Brazilian General Data Protection Law (LGPD). If you reside in Brazil, here’s how we handle your information:

• Right to Access: You can request information about the personal data we hold and how it is processed.

• Right to Correction: Request corrections for any incorrect, incomplete, or outdated personal data.

• Right to Erasure: Where legally permissible, you can request deletion of your personal data from our systems.

• Right to Information: Know the organizations we share your data with, the reasons for sharing, and the scope of this data sharing.

• Right to Revoke Consent: Withdraw your consent for specific data processing activities at any time.

• Right to Object: Object to the processing of your personal information based on legitimate interests.

• Right to Data Transfer: Request that we transfer your personal data to you or a third party of your choice.

• Right to File a Complaint: If you believe your rights have been violated, you can file a complaint with the National Data Protection Authority (ANPD).

We are committed to respecting your rights and adhering to the obligations set forth by the LGPD.

8. Protection of Minors’ Personal Information

Children’s Privacy Notice: Our services are not designed for individuals under 18 years old. We do not knowingly collect personal data from children. To enforce this policy, we collect age-related information and may use third-party services to verify user age. If we discover that we have inadvertently collected personal information from users under 18, we will take immediate action to remove such data. If you believe a minor under your supervision has had their information collected, please contact us right away.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes affecting your rights will be communicated clearly, and we will not reduce your rights without your explicit consent. For significant updates, you will receive notifications within the app or through visible pop-up notices. We encourage you to periodically review the policy to stay informed about any changes.

Key updates may include:

1. Significant changes to our service offerings or data processing purposes.

2. Corporate restructuring or ownership changes.

3. Modifications in how we share personal data with third parties.

4. Changes to your rights regarding personal data.

5. Adjustments in how we manage personal information security.

6. Important findings from security risk assessments.

By continuing to use our services after being notified of changes, you accept the revised privacy policy. If you do not agree, you may limit your use of the platform to guest mode without sharing personal data. Previous versions of our privacy policy will be archived and available for review upon request.

10. Data Protection Officer (DPO)

For any questions, requests, or concerns regarding the processing of your personal data, or to seek further information about your privacy rights, please reach out to our Data Protection Officer, Lucas Bennett, at contactpaytev@gmail.com.

11. Controller Information

The controller is Ethan Harper. We are in charge of the collection, usage, storage, and disclosure of any personal data you provide while using our services. For any inquiries regarding your personal data, feel free to reach us at contactpaytev@gmail.com.

Address: 460 Sunnyside Ave
Miramichi, E1V 2G4
Canada

12. Contact Us

We welcome your questions, comments, or suggestions regarding this policy. You can reach us in the following ways, and we will respond to your request within 15 days:

• Via the JoiU App: Contact our official customer service directly within the app.

• Email: Send your inquiries to contactpaytev@gmail.com.